Automation Technical Account Manager

About The Job

The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager preferably in Sao Paulo, Brazil. In this role, you will work with a dedicated enterprise customer to provide architectural guidance and implementation advice for the Red Hat Infrastructure and Automation Portfolio to meet their business needs. This is not a sales role. As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long‑lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

What you will do

• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain an understanding of customers’ technical infrastructure and environment, hardware, and products
• Partner closely with Red Hat Enginee...