AV Support Technician

Recruitment Manager - WEG Tech | University of Warwick

• 12 Months Temporary Assignment
• Weekly Hours - 36.5 (Days Monday - Friday)

WEG Tech is seeking technicians to provide support services to all customers of a university IT Group's services and products. This will involve dealing directly with end user needs and issues, providing empathy and understanding, whilst also offering confidence and assurance that customers' needs and requirements can be met and solved quickly in a professional manner.

The main purpose of the role is to provide smart hands‑on support across hardware and software platforms and products, escalating support to specialist teams where appropriate.

Duties and tasks will include:

• Responding to escalated service requests with professionalism and timeliness
• Communicating positively with users / customers, avoiding technical jargon
• Solving technical chall...