Azure Cloud Support Engineer Role

Elevate your career as an Azure Cloud Support Engineer. Leverage your expertise in SRE, Citrix Cloud, and IT operations to ensure seamless performance and incident management.
With over 8 years of Cloud Operations experience, this role requires deep knowledge in Azure fundamentals and solid scripting skills in PowerShell. You will monitor cloud services, triage incidents, and ensure optimal configuration of Citrix environments using runbooks for efficient operations.
Key Responsibilities:
• Monitor Citrix Director and Azure alerts 24x7
• Triage latency and packet loss incidents
• Execute runbook resolutions for outages
• Classify incidents per SLA using ITSM tools
• Ensure thorough shift handover documentation
Requirements:
• 8+ years in Cloud Operations (SRE)
• Experience with Citrix and Azure services
• Strong scripting skills in PowerShell or Bash
• Good understanding of ITSM principles
• Previous work in NOC or managed services
Utilize your...