Azure Support Lead

Job Description

What’s the role?

The Public Cloud Services Customer Managed Support Lead plays an important role in maintaining service levels for critical workloads, end-to-end support of business and customer facing public cloud hosted applications and ensures that the CMS support team are fit-for-purpose.

The CMS role is accountable for achieving both service stability and security compliance, ownership of major incidents and ensuring operational readiness for customer hosted workloads.  The ideal candidate will utilise their wide technical expertise in Azure technologies whilst bridging the service management application support teams and the core public cloud pattern delivery teams.

What will you do?

• Own service stability in a 24x7 operations environment, managing incidents, problem management and ITSM targets end-to-end
• Maintain strong Azure security, compliance and cos...