B2B Escalations Specialist – CX & Knowledge

A leading global customer experience provider is seeking an Escalations Agent in Pampanga, Angeles. The role focuses on handling customer escalations and supporting frontline agents with complex issues. Candidates should have at least a High School Diploma and a year of customer service experience, preferably in a contact center. Strong communication and time management skills are required, along with the ability to manage multiple tasks effectively in a flexible environment. Competitive benefits offered.
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