BC - Retail Customer Service Representative

Nanaimo, British Columbia, Canada • Posted March 11, 2026

Job Type: Full-time

Location: Nanaimo, British Columbia

Posted: March 11, 2026

Category: Information and Record Clerks

Application Deadline: April 20, 2026

Role Description

 Is this job for you? 
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! 
 Responsibilities 
Respond to customer inquiries and offer solutions in a courteous and professional manner
Follow up with customers to identify and support their needs
Promote customer loyalty by providing exceptional customer support 
Review and follow up on order reports on a daily basis
Other duties as assigned 
 Qualifications 
Strong customer service focus
Team oriented
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