Benefits Manager

Job Summary

The Senior Benefits Analyst is a tactical Total Rewards role responsible for benefits escalation management, vendor governance, and employee enablement for the Philippines.

The role serves as the second‑line owner of benefits issues—intervening when cases require judgment, policy interpretation, vendor management, or leadership engagement. It ensures that benefits programs are delivered consistently with policy intent, compliance requirements, and employee experience standards.

All routine benefits administration and transactional processing (e.g., enrollments, claims processing, payroll execution) are performed by Employee Center and HR Operations. This role focuses on resolution, governance, and capability‑building rather than administration.

Key Responsibilities

1. Benefits Escalation Management

• Serve as the primary escalation point for complex, non‑routine, or high‑impact benefits cases unresol...