Bilingual Customer Service Representative (ENG/FR)

Customer Service Representative

Summary: The Customer Service Representative provides customer service and front-line support to clients with respect to the maintenance and operations of their buildings. Specific responsibilities include handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

Key Duties & Responsibilities

• Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers.
• Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests.
• Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, and other relevant part...