Bilingual Customer Service Representative

Mississauga, Ontario, Canada • Posted March 22, 2026

Job Type: Full time

Location: Mississauga, Ontario

Posted: March 22, 2026

Category: Information and Record Clerks

Application Deadline: May 01, 2026

Role Description

JOB DESCRIPTION
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English)

 Primary Duties and Responsibilities :
Handle inbound & outbound calls from & to customers 
Input data & orders into the dedicated software system 
Coordinate with warehouse team to collect concise information & provide customers service excellence 
Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM) 
Convert quotes to orders 
Recording customer interactions in CRM for consistency in customer relations 
Resolving customer complaints, escalating as required 
Consult with sales on commercial and technical issues as required. 
Assist customers with accurate transactions and industry specific product information. 
Provide conveyor recommendations and technical assistance for conveyor belting solutions. 

            

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