Bilingual Desktop Support Analyst- #26-06973

Contract Duration: 12 Months with possible extension

Job Description

• Provide first-level, remote support to clients for all desktop hardware and software issues.
• Perform hardware installation, including monitors, cabling, peripherals, etc.
• Perform analysis and documentation of business and technical requirements.
• Provide second-level investigation and diagnosis for hardware and software issues.
• Install, move, or set up, and provide ongoing support and troubleshooting assistance to all clients regarding computers (desktop, laptop and/or peripherals), printers, office telephones and wireless devices such as cellphones.
• Provide deskside support for calls that cannot be resolved over the telephone or via remote management.
• Install and configure software.
• Resolve uncommon client issues (second-level issue resolution); analyze, resolve and document local...