Bilingual (EN/FR) Partner Support Representative

A day in the life of a Bilingual Partner Support Representative:

• Provide exceptional customer service to ensure our Partners experience consistent quality.
• Address Partner inquiries and requests via inbound calls and emails with prompt and effective responses.
• Engage with Partners through probing questions to thoroughly understand and address their specific needs.
• Act as a trusted liaison between our Partners and various departments at LendCare.
• Take accountability to solve partner issues from beginning to end.
• Demonstrate comprehensive knowledge of LendCare’s services.

What we are looking for

• Fully Bilingual in English and French
• Minimum 1-2 years of experience in customer service or call center/contact center role.
• Excellent verbal and written communication skills.
• Proven ability to thrive in a dynamic, fast-paced environment.
• Competency in M...