Bilingual (FR/EN) Mortgage Servicing Representative - Call Centre

Calgary, Alberta, Canada • Posted March 23, 2026

Job Type: Full-time

Location: Calgary, Alberta

Posted: March 23, 2026

Category: Information and Record Clerks

Application Deadline: May 02, 2026

Role Description

The Role
This position is responsible for contributing to the MCAP's Servicing team, you will assist clients with any questions in regards to MCAP products and services while maintaining the highest level of service and complying with policies, practices and procedures.
Promote and assist clients with any questions in regards to MCAP products and services through multiple channels (inbound calls, outbound calls, email)
Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledge
Resolve disputes received from clients through creative means and ownership
Handle multiple priorities in an ever-changing work environment
Provide creative solutions backed by sound decision-making
Adapt to the changing priorities of a fast-paced work environment
Fulfill customer expectations while complying with policies, practices and procedures
Contribute to th...
                

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