Bilingual Service Desk

We are looking for a highly motivated Technical Support professional to deliver exceptional service to both internal and external stakeholders. This role is integral in ensuring seamless operations by providing high-quality technical assistance and resolving complex IT-related issues efficiently.

You will serve as a key point of contact for troubleshooting and support, handling escalations, and ensuring timely resolution of technical concerns across systems, applications, and hardware environments.

Key Responsibilities

• Diagnose, troubleshoot, and resolve complex issues related to desktop hardware, software, and systems
• Manage and respond to escalated technical incidents, including identifying system bugs, design flaws, and performance issues
• Provide support for highly technical and sophisticated products, including customer installations and user training
• Perform IMAC (Install, Move, Add, Change) activities a...