Billing Supervisor (US ACCOUNT)

Billing Supervisor (US Account)
Makati City | Hybrid | Monday to Friday

Job Summary:
We are urgently hiring a Billing Supervisor to lead and oversee billing operations for the Americas region. This role requires a strong leader with excellent stakeholder management skills, experience in shared services, and the ability to manage portfolios while ensuring operational efficiency and accuracy.

Key Responsibilities

• Lead, mentor, and manage the billing team supporting the Americas region
• Oversee day-to-day billing operations and ensure timely and accurate invoicing
• Handle stakeholder management, including coordination with internal and external clients
• Manage portfolio accounts and ensure service delivery meets expectations
• Identify process improvements and drive operational efficiency
• Monitor team performance, KPIs, and service levels
• Resolve complex billing issues and escalation...