BPO Manager

Position

BPO Manager

Location

Metro Manila, Quezon (PH-QUE), Philippines (PH).

Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Basic Qualifications

• 10 Years’ experience in BPO Manager Role
• 5 Years’ experience Proven ability to manage SLAs, quality, and client escalations.
• 5 Years’ experience managing financial services accounts
• Bachelor’s Degree (Business, Operations, Finance, or related field)

Responsibilities

• Own day-to-day operational performance of assigned BPO account(s)
• Ensure achievement of SLAs, KPIs, and quality metrics
• Manage staffing, scheduling, and productivity to meet demand
• Lead performance ...