Burnaby Technical Support Specialist

Fortinet is searching for a Technical Support Specialist in Burnaby, BC, to provide top-tier support for endpoint solutions. This position emphasizes troubleshooting and strategic customer interactions.
As a Support Specialist, you will play a critical role in escalating technical issues and consulting with development teams. Your deep understanding of operating systems and security products will guide customer resolutions effectively. You will also engage in reproducing environments to troubleshoot effectively and improve customer insights.
Key Responsibilities:
• Troubleshoot core Fortinet products with precision
• Analyze configurations for FortiClient and FortiGate
• Provide recommendations based on thorough analysis
• Oversee escalated customer communications
• Isolate and resolve issues using lab environments
Requirements:
• Solid experience in technical support or system administration
• Advanced knowledge of Windows, OSX, Linux
• Comprehensive u...