Business Analyst

Responsibilities

• Lead requirements gathering across Customer Service, Billing, Metering, Treasury/Collections, Regulatory, and IT
• Document BRDs, user stories, acceptance criteria, AS-IS and TO-BE process flows
• Support configuration, functional design, and fit-gap analysis with the CIS vendor
• Define SIT and UAT test scenarios and cases
• Support defect triage and validation
• Assist with data migration mapping and validation

Requirements

• BS Degree in Management Science (Industrial Engineering), Mathematics (or Statistics), Business Intelligence & Analytics, Management of Information Systems, or Management (Business Administration)
• 3 to 5 years Business Analyst experience, ideally in utilities or energy market with complex billing
• Strong process modeling (BPMN), user story writing, acceptance criteria, RTM
• Familiar with Philippine regulatory and privacy contex...