Business Implementation & Support Specialist

Description

Key Responsibilities

Training & Enablement

+ Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.

+ Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.

+ Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.

+ Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.

+ Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.
Platform Operations & Support

+ Manage platform configuration, including user permissions, business units, form creation, and pricebook...