Business Intelligence Senior Analyst

At Manulife, we believe in making decisions easier and lives better. We are seeking a Senior Business Intelligence Analyst to help transform complex data into actionable insights that drive business performance and improve customer experiences across our Canada segment businesses (Group Benefits, Affinity, IIC, and Bank).

Position Responsibilities

• Translate business needs into clear objectives, KPIs, and reporting solutions that support strategic and operational decision‑making.
• Design, build, and maintain enterprise‑grade dashboards and reports using BI and visualization tools such as PowerBI.
• Proactively identify trends, anomalies, and opportunities within large, complex datasets and communicate findings to senior stakeholders.
• Familiarity with operations analytics such as service level commitment, straight‑through processing, repeat calls, NPS, etc.
• Navigate complex data sources and analyze end‑to‑end customer jou...