Business Process Associate

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at .

Candidate will be a part of the Agilent WWCQ(Worldwide Customer Questionnaire)Team with the following roles and responsibilities:

Acknowledging and triaging the support requests.

Handling ticket management system and updating with correct and relevant information whenever necessary.

Promptly elevating the request to next level if unable to resolve and coordinating with respective SMEs.

Escalating on elevated requests wherever necessary.

Building the knowledge base from use cases and using the same while triaging other ...