Business Support Analyst (Application Support)

Reporting to the Business Operations Manager, the Business Support Analyst will provide application support for core business systems used to manage construction and project operations. This role focuses on stabilizing systems as part of ongoing operations, supporting end users, resolving business process and application issues, and ensuring consistent and effective system usage across the organization.

The position is hands-on and operationally focused, acting as the bridge between field users, project teams, IT, and vendors to support day-to-day system use.

PRIMARY SCOPE OF ROLE

APPLICATION & BUSINESS SUPPORT

• Provide day-to-day application support for enterprise and project delivery systems.
• Act as a first point of contact for business users ongoing.
• Troubleshoot and resolve user issues related to cost management, progress tracking, time capture, forecasting, and change workflows.
• Distinguish between user, process,...