Business Systems Analyst, Operations

Join our Canadian Segment Operations Excellence Team!

Our dynamic team leads initiatives that implement and enhance new technologies across Canadian Segment teams, such as Amazon Connect and Salesforce.

**Position Responsibilities:**

+ **Supporting the implementation of diverse initiatives as a part of a Salesforce agile squad** .
+ Work in a customer-centric environment that ensures excellent service delivery for all internal and external clients.
+ Analyzing, documenting user stories & acceptance criteria, investigating, and resolving issues, performing business acceptance testing, and activities to ensure successful delivery of initiatives.
+ Recommend solution options and collaborate with business partners to ensure outcomes meet business expectations.
+ Identify and assess business impacts and risks, tackle issues, provide recommendations on options, and help define end state of desired changes.
+ **Design and configure Salesforce Servic...