Business Systems Analyst (ServiceNow)

Position Description:

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 3 days per week - subject to change at any time.

We are seeking an experienced ServiceNow Business Systems Analyst (BSA) with deep expertise in the Canadian Property & Casualty (P&C) insurance sector. The ideal candidate brings a strong blend of functional knowledge, analytical skills, and hands‑on experience supporting ServiceNow ITSM modules. This role will collaborate closely with cross-functional teams to deliver scalable solutions in an Agile environment.

Your future duties and responsibilities:

• Analyze business processes and translate requirements into functional specifications within ServiceNow.
• Partner with product owners, developers, and stakeholders to design and optimize ITSM workflows.
• Support configuration, testing, and deployment activities across ServiceNow modules.
• Faci...