Butler

Reporting to the Head Butler, the Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalise any interaction with the aim to anticipate and be intuitive of guests’ needs and wants. The Butler is an ambassador of the hotel, knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing.

What you will be DOING:

• Take responsibility and ownership in creating personal connection with guests.
• Attend daily briefing and take notes of all information about the guests and functions in the hotel.
• Stay abreast of the events and activities in the city that are of interest to the guests.
• Ensure special preferences of all guests are taken into consider...