Call Center Advisor Full Time

Kampala, Central Region, Uganda • Posted May 29, 2026

Job Type: Full Time

Location: Kampala, Central Region

Posted: May 29, 2026

Category: Information and Record Clerks

Application Deadline: July 08, 2026

Role Description

Exquisite Solution Limited, a leading HR recruitment and management company is seeking enthusiastic and customer-focused Call Center Advisor to join our dynamic team at a leading telecom company. As a Call Center Advisor, you will be the first point of contact for our valued customers, providing timely and effective support across a range of telecom products and services.
Key Responsibilities
Handle incoming customer calls professionally, efficiently, and courteously.

Provide accurate information on company products, services, promotions, and technical troubleshooting.

Resolve customer complaints and escalate complex issues to the appropriate departments.

Log all customer interactions in the CRM system accurately and thoroughly.

Maintain high levels of customer satisfaction through excellent delivery service.

Meet individual and team performance targets, including call quality, resolution time, a...

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