Call Center Agent
Cairo, Cairo Governorate, Egypt • Posted June 05, 2026
Job Type:
Full-time
Location:
Cairo, Cairo Governorate
Posted:
June 05, 2026
Category:
Information and Record Clerks
Application Deadline:
July 15, 2026
Role Description
- Answering incoming calls from customers, making outgoing calls to assist with customer inquiries, complaints, and support issues.
- Providing excellent customer service by addressing customer concerns, resolving complaints, and answering questions about our services.
- Accurately entering and updating customer information in the call center database during each interaction.
- Developing a deep understanding of the company's services to provide accurate information to customers.
- Managing multiple tasks simultaneously, such as talking to customers, entering data, and researching solutions.
- Following call center scripts, policies, and procedures to maintain consistency in customer interactions.
- Working collaboratively with team members, supervisors, and other departments to improve overall customer experience.
- Meeting call handling quotas, response time...
Interested in this role?
Click the button below to start your application for Call Center Agent at Naqla.
Apply Now