Call Center Analytics & Scheduling Analyst

pasay, metro manila, Philippines • Posted May 31, 2026

Job Type: Full-time

Location: pasay, metro manila

Posted: May 31, 2026

Category: Management & Operations

Application Deadline: July 10, 2026

Role Description

                    Royal Caribbean Group in Metro Manila, Pasay is seeking a dedicated professional to drive innovation in call center operations. The ideal candidate will have strong analytical skills, experience in customer service, and proficiency with reporting software like PowerBI and SQL. Responsibilities include enhancing call routing, preparing performance reports, and identifying staffing needs. This position offers a collaborative work environment focused on operational efficiency and customer satisfaction.
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