Call Center Operations Manager

**IMPORTANT - ESSENTIAL REQUIREMENT TO APPLY: Minimum 5 years of experience in a call center environment, with at least 3 years in a managerial or supervisory role.**
**All resumes should be submitted in English, resumes in Spanish will be discarded.**
The **Operations Call Center Manager** is responsible for overseeing the daily operations of the call center to ensure the delivery of excellent customer service, efficient processes, and achievement of performance targets. This role requires managing a team of supervisors, agents, and support staff while optimizing workflows and ensuring compliance with company policies and regulations.
**KEY RESPONSIBILITIES**:
Operations Management:
- Plan, organize, and oversee call center operations, ensuring effective and efficient use of resources.
- Monitor and analyze call metrics (e.g., average handling time, call abandonment rates, first call resolution) to identify trends and implement improvements.
- Develop and execute ...