Call Center Representative

Description

• Handle inbound and outbound calls in a professional manner.
• Resolve customer inquiries and provide accurate information.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Meet and exceed performance targets and KPIs.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 0–2 years
• Skills and Competencies: Excellent verbal and written communication skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Empathetic and customer-focused
• Working Conditions: Ability to work various shifts including evenings and weekends