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Call Centre Manager

Dartmouth, Nova Scotia, Canada • Posted March 23, 2026

Job Type: Full-time
Location: Dartmouth, Nova Scotia
Posted: March 23, 2026
Category: Operations Specialties Managers
Application Deadline: May 02, 2026

Role Description

Business Development Centre (BDC) Manager – Sales & Service

Lead the Drive to Success with O’Regan’s!

Are you a strong leader who thrives on performance, coaching, and creating exceptional customer experiences? O’Regan’s Automotive Group, proudly one of Canada’s Best Managed Companies, is looking for a driven Business Development Centre (BDC) Manager to lead our Sales & Service communication teams.

This is your opportunity to make a real impact by shaping customer journeys, developing high-performing teams, and driving measurable results in a fast-paced, growth-focused environment.

What You’ll Do:

Lead & Inspire

  • Recruit, train, coach, and motivate BDC Sales & Service representatives
  • Set clear performance expectations and hold the team accountable to KPIs
  • Conduct performance reviews, call monitoring, and regular coaching sessions
  • Foster a positive, customer-first team culture built on accountabil...

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