Call Centre Representative

Melbourne, Victoria, Australia • Posted May 30, 2026

Job Type: Full Time

Location: Melbourne, Victoria

Posted: May 30, 2026

Category: Information and Record Clerks

Application Deadline: July 09, 2026

Role Description

  Call Centre Representative
 6 Months Contract
 
 Responsibilities 
 As a member of an autonomous team, you are responsible for providing end-to-end customer service in an omni channel environment using Kraken technology.
 You will work across the full range of customer service-related requirements including but not limited to: onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy.
 As part of a highly effective autonomous team, you:
 service particular customer groups; and
 provide continuous feedback on opportunities to improve the customer experience through Kraken.
  Problem Solving & Decision Making 
 While this role exercises some judgement to make fair and reasonable customer facing decisions that balance customer outcomes with commer...
                

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