Call Quality Analyst

Immediate Superior / Reports to: Call QA Team Lead / QA Manager
Location: Philippines - Remote / Work from Home (Night Shift)

About the Role

Our ideal candidate is self-driven, detail-oriented, and has demonstrated a consistent level of quality support across an organization. Additionally, one must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback.

Objectives

• Interpret, build upon, and comply with the company’s quality assurance standards.
• Document quality assurance activities with internal reporting and audits.

Duties and Responsibilities:

• Evaluateinbound and outboundagent interactionsin compliance with organizational standards.

• Facilitate targeted coaching sessions and provide training to team members.

• Maintain precise audit and coaching logs,iden...