Capability Development Manager

The Capability Development Manager will be responsible for delivering engaging training programs, designing instructional materials, managing stakeholder relationships, and ensuring the effectiveness of capability-building initiatives. The role requires a strong background in program management, facilitation, stakeholder management, data analytics and reporting with experience in operations and the BPO environment.

This position plays a key role in developing future leaders within the organization by ensuring training programs are relevant, impactful, and aligned with business needs.

Roles and Responsibilities:

• Design learning materials, including training decks, participant guides, job aids, and e-learning content.

• Develop visually engaging and interactive presentations using PowerPoint and Canva.

• Manage the project team and drive the program from needs analysis to evaluation.

• Facil...