Cards Fraud & Authorization Associate

The Cards Authorization and Fraud Detection Associate is mainly responsible for monitoring real time queue of card transactions to ensure success rate of card transactions and at the same time observes customer transactions to identify potential risks and resolves the same in a timely manner for the purpose of mitigating possible fraud losses to the Bank.

Duties & Responsibilities

• Monitors transactions 24/7, real time and ensures the banks approval rate is maintained at an acceptable level within industry average.
• Assists and resolve customer issues on card transactions.
• Coordinates with clients, acquiring banks and merchants thru all forms of possible channels to process authorization requests, validate transaction information and to confirm or cancel authorizations as long as within the banks policies/ guidelines.
• Informs, educates and advises the clients how to resolve declined transactions, if reason for the declin...