Carrier Relations Engineer

Immigration sponsorship is not available for this position
What you can expect

At Zoom, we are seeking a Carrier Relations Engineer (CRE) for the Global Telecom Operations organization. The purpose of the CRE is to design, build, and support carrier-grade voice and messaging services. This role is responsible for SIP trunk architecture, carrier interconnects, and day-to-day management of assigned telecom partners.


About the Team

The Carrier Relations Engineer works with engineering, operations, and commercial teams to enhance services to ensure compliance, maintain network reliability, and provide excellent call quality in emerging markets.


Responsibilities

Designing, building, and testing SIP trunking solutions for voice services, including redundancy, failover, and capacity planning. Designing and maintaining carrier interconnects (IP and TDM where applicable) for voiceand messaging traffic. Performing end-to-end ...