Case Manager

OUR PURPOSE IS ‘TO PROTECT’

WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE

Case Manager, Workers Services

• Full Time Permanent opportunity
• Based in Woonona | Flexibility to work 3 days from home

About the role:

Reporting directly to the Claims Lead, you will be responsible for providing customer service excellence in the management of claims under the new Coal Mine Insurance operating model. It is essential that this role collaborates closely with the team and with CMI customers and stakeholders to ensure durable and timely return to work outcomes are achieved.

Your main responsibilities include:

• Proactively handle all aspects of claims management in alignment with legislation and business rules
• Collaborate with internal and external stakeholders to develop...