CCA3 - Customer Services Representative - 22.01

CCA3 - Customer Services Representative - 22.01

About the job CCA3 - Customer Services Representative - 22.01

BASIC FUNCTIONS:

• Agents are to perform customer service and retention for the customers of their clients.
• The retention service is to avoid costly refunds and chargebacks by offering discounts or other promotions to customers who are planning to return or stop using the product/s.
• Phone/Email and Chat support is needed.
• Handle customer Inquiry, refund, affiliation, subscriptions in different platforms of different stores in the campaign.

KEY RESULT AREAS:

• QA
• Occupancy
• AHT
• 22 emails per hour

COMPETENCIES NEEDED:

• Excellent written and oral communication skills
• Conversational
• Strong willed
• Can withstand irate customers
• High level of patience
• With BPO ...