Center Supervisor-FT-Perm- Kitchener

Responsibilities

• Plan, organize, and direct front‑line employees on daily and weekly activities in the DTC (DriveTest Centre) to meet service delivery objectives.
• Ensure compliance with all Serco Canada Inc. policies and procedures, including MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
• Meet Project Agreement KPIs at the DEC level.
• Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
• Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover absences, providing technical assistance and resolving problems.
• Serve as liaison between the DriveTest Centre, other offices and outside agencies to resolve operational issues.
• Educate staff on the use of the LCS system, introduce new versions and functions, and troubleshoot system problems as they arise.
• Plan...