Centre Head - VLCC

Details

Mission Statement

Drive customer excellence, business profitability (Centre Sales + Centre P&L) and ensure operational efficiency and effectiveness while leading the Centre team to deliver exceptional service and achieve financial targets.

Outcomes and Accountabilities

1. Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.

2. Maintain NPS scores above 90%.

3. Ensure operational efficiency and adherence to SOPs.

4. Lead and develop the Centre team to enhance performance, service delivery and service efficacy.

5. Achieve Footfall vs Conversion targets for New Customers and Existing Customers on monthly basis.

6. To ensure MOM SSG of minimum 15%.

7. Ensure 100% compliance on financial parameters.

Competencies

1. Strong leadership, and people management skills....