Chargeback Clerk

PURPOSE:

The Chargeback Clerk is responsible for actioning guest credit card chargebacks within the Credit Card timeline by gathering, organizing, and formatting the required documentation to effectively respond to the chargebacks.

This position is also responsible for researching and processing Sail & Sign research cases.

This role will be working in conjunction with other teams within the company and must have the ability to communicate with contacts from banking institutions, credit card companies, and outside collection agencies. Requires excellent organizational and computers skills.

ESSENTIAL FUNCTIONS:

• Responds and provides supporting documents, via website, to credit card companies for credit card chargeback dispute cases.
• Requests to add/remove guests on the GSAR Do Not Sail/Alert lists. Requests to add travel agency & guest profiles on payment restriction
• Prepares jou...