Chat Support Representative - Tech Account Associate

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.



Responsibilities:

Handle technical inquiries via phone, chat, or email

Troubleshoot software, hardware, or connectivity issues

Guide clients with step-by-step solutions

Document issues and resolutions accurately

Escalate unresolved issues to higher-level technical support

Meet service quality and productivity targets



Schedule & Training:

Shifts include nights, weekends, and holidays

Paid technical training provided



Requirements:

At least High School or Senior High School graduate

Strong English and problem-solving skills

Customer-focused and analytical

Basic computer skills and multitasking ability

Willingness to work onsite in Metro Manila