Check Verification

Receive incoming calls and provide excellent customer service.
- Handle an average of 40 calls daily.
- Accurately enter or verify the customer's information in our proprietary system (LexisNexis).
- Conduct full check verification when issuer/payee is new customer.
- Contact issuer to verify the check information before processing transaction.
- Identify problems or issues and propose solutions to management. Meet quality assurance requirements and other key performance metrics.
**Qualifications**
- Excellent written and verbal communication skills in English and Spanish.
- One year of experience in customer service in a call center environment.
- Must have excellent phone etiquette and experience dealing with difficult customers.
- The key characteristics this individual must possess are having positive attitude and being analytical.
- Able to type 40 WPM.
- Check cashing or banking experience preferred.
- Must be flexible to work extended hours...