CHIEF CONCIERGE - INTERCONTINENTAL ADELAIDE

About us We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.

A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Building guest relationships through a swift, professional and highly personal service ● Collating and sharing expert local knowledge of events, places of interests and restaurants ● Resolving guest issues and using their feedback to improve guest satisfaction ● Delegating duties to your team while also setting exceptional standards ● Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality ● Leading the way as a brand ambassador to promote the hotel’s other businesses What We need from you: ● Communication and customer service skills ● Hands-on experience with brewing equipment ● Knowledge o...