CIR Analyst, TEBG TH

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.

The position of CIR Analyst – Credit & Collections (TH) will be located at 3M Global Service Center, Philippines.

The position of CIR Analyst (TH) will be located at 3M Global Service Center, Philippines.

End-to-End CIR activities including Credit and Collections process and Complaints Management

Complaint Management

Receive and log customer complaints through designated channels.

Analyze complaint details to determine root cause and ...