Cleint Support Representative

1Now is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics. We are looking for a Client Support Specialist who can assist our existing clients by resolving their queries, ensuring smooth day-to-day platform usage, and delivering a reliable support experience. Key Responsibilities: Respond to client queries via chat, email, and calls in a timely and professional manner. Troubleshoot platform-related issues and provide clear, step-by-step solutions. Assist clients with day-to-day operations including bookings, pricing updates, and system usage. Identify, investigate, and escalate technical issues to the relevant internal teams when needed. Maintain accurate records of client interactions, issues, and resolutions. Guide clients on platform features, be...