Client Experience Manager

Bangkok, Bangkok, Thailand • Posted June 20, 2026

Job Type: Full-time

Location: Bangkok, Bangkok

Posted: June 20, 2026

Category: Other Management Occupations

Application Deadline: July 30, 2026

Role Description

Responsibilities
1.Client Satisfaction Management and Courtesy Car Support
Oversee customer complaint handling processes and support SAs as the escalation point.

Ensure all complaints are handled promptly, professionally, and effectively.

Monitor case progress and ensure proper follow-up until closure and NPS.
2. Customer Experience (CE) Goodwill Claims & Documentation
Review and manage goodwill claims to ensure compliance with company and OEM policies.

Validate accuracy and completeness of all supporting documentation prior to submission.

Monitor claim status and ensure timely processing and reporting.
3. Service Advisor Team Support 
Provide guidance and decision support to Service Advisors on Credit Note (CN) and goodwill-related cases.

Ensure consistency in decision-making across the SA team.

Approve or escalate cases in line with auth...
                

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