Client Experience & Operations Coordinator

ROLE SUMMARY
The Client Experience & Operations Coordinator supports the smooth day-to-day running of the centre across client service, bookings, billing, retail, Shopee operations, and general administration. This is a hands-on, customer-facing role that helps deliver a positive client experience while maintaining operational accuracy, organisation, and high standards across the business.
The role also provides light support to daycare, grooming, and office operations where required, and plays an important part in creating a welcoming, well-run environment for both dogs and their owners.
EMPLOYMENT DETAILS
Working Hours: Monday to Friday, 10:00 AM to 8:00 PM
KEY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
Client Experience & Service Coordination
- Provide prompt, friendly customer service to dog owners via WhatsApp, phone, email, and Shopee, and handle client feedback or issues professionally.
- Conduct client tours and confidently present the centre's facilit...