Client Service Delivery Manager at Scotiabank

Elevate client service operations with Scotiabank as a Client Service Delivery Manager in Toronto, Ontario. Focus on tax reporting, compliance, and continuous improvement while collaborating with stakeholders.
In this managerial role, you will lead operations within Tax Operations & Advisory, specifically in Canadian Wealth Management and Global Banking & Markets. You will champion a client-focused culture, manage regulatory reporting, and ensure adherence to regulations such as FATCA and CRA while driving service excellence.
Key Responsibilities:
• Champion client-focused culture and build internal relationships
• Manage and communicate regulatory reporting schedules
• Lead advisor support calls and review tax communications
• Update compliance standard operating procedures
• Develop performance metrics for continuous improvement
Requirements:
• Post-secondary education in Accounting or Finance
• Relevant tax or accounting certifications preferred
• Ex...