Client Service Representative

• Verify client visits using AlayaCare software and ensure data accuracy.
• Process and verify documentation related to the Home at Last (HAL) program.
• Provide phone and front desk support at the main office.
• Perform general administrative duties including filing, data entry, document preparation, and record maintenance.
• Manage mileage approvals for staff and volunteers.
• Support timecard adjustment forms as required, ensuring accuracy and appropriate approvals.

Health, Safety, and Workforce Support

• Support PPE ordering, tracking, and distribution to ensure staff and volunteer safety.
• Assist with mask fit testing coordination and related administrative tracking.

Quality Improvement and Client Experience

• Support organizational quality improvement initiatives.
• Conduct follow‑up calls to clients to collect Net Promoter Score (NPS) feedback.
• Compile, track, ...