Client Services Director - Bacolod, Philippines

Client Services Director - Bacolod, Philippines

Location: Philippines, Bacolod City

Job category: Operations

Transcom is looking for talented individuals like you to join our team! We are hiring a Client Services Director for our Bacolod site.

Join our Transcom Family as Client Services Director

The Client Services Director is responsible for ensuring the success of client partnerships at Transcom. Acting as the primary contact for assigned clients, the role involves maintaining positive relationships, understanding client needs, and exceeding expectations. Key responsibilities include client communication, account management, data analysis, and collaborating with internal teams to align with client goals. The ideal candidate has strong communication and organizational skills, experience in BPO or contact centers, and previous client-facing leadership roles. The role requires a collaborative approach and a commit...